By Wilson Afonso from Sydney, Australia (Just browsing Uploaded by JohnnyMrNinja) [CC BY 2.0 (http://creativecommons.org/licenses/by/2.0)%5D, via Wikimedia Commons
As we move forward with the Spring I session, we have been getting some frantic emails and calls from students who are unable to logon to the library databases remotely. One of the simplest fixes for this problem is to try a different browser. In general, our databases perform best in Chrome or Firefox, so if you are using Internet Explorer (IE), gaining access could be as simple as switching browsers. Another quick fix is to check your pop-up settings. Since many requests in our library website will prompt a pop-up, allowing them in our website can make for a better experience. Finally, just clearing your cache can enhance your library usage.
Once again, a quick way to troubleshoot logon issues is to follow these steps:
1. Switch browsers
2. Allow pop-ups
3. Clear your cache
If you have tried these fixes, please contact us. We will get to the bottom of the issue and make sure that you have a wonderful time using our library. We will all be smiling!
By Yumi Kimura from Yokohama, JAPAN (so happy smiling cat) [CC BY-SA 2.0 (http://creativecommons.org/licenses/by-sa/2.0)%5D, via Wikimedia Commons