ILLiad Request Tip: Book or Book Chapter?

Jan van Eyck (circa 1390–1441) [Public domain or Public domain], via Wikimedia Commons
{{PD-1923}} – published before 1923 and public domain in the US.

Here at the library, we’ve noticed that students are a bit confused with the results from EBSCOhost when it comes to books. Books and book chapters use the same icon:

To solve this dilemma, we created a great new video: Book or Book Chapter: Recognizing the Difference in EBSCO Databases:

Just click on the arrow to view the video. As always, if you need some help, just ask a librarian.

Welcome to Summer I! Getting Started FAQs

By Dwight Sipler from Stow, MA, USA [CC BY 2.0 (http://creativecommons.org/licenses/by/2.0)%5D, via Wikimedia Commons

With only eight, short weeks to complete your assignments, we know that you need your resources as soon as possible, but sometimes, you need a little help figuring out how everything works. You need to be able to log on to the Leatherby Libraries website http://www.chapman.edu/library and access the databases from home. You also need to be able to request items to be sent to your home. When we receive requests, we make every effort to process them within 24 hours. Depending upon whether or not we own the item requested, it could be fulfilled within 1 day for Leatherby Libraries items, 3-4 for electronic journal articles not owned by the Leatherby Libraries, or 2-3 weeks for books not owned by the Leatherby Libraries. These turnaround times do not include weekends or holidays.

Since we want you to receive your research materials in a timely manner, we want your requests to go smoothly. Here are some of the common issues that arise and the solutions that can have you receiving your materials in time for that big paper.

Problem: I cannot log in
Logging into the databases doesn’t have to be a test of your patience if you remember these simple tips:
• Your username is the portion of your Brandman email address up to the @ symbol. For example, my email address is lrosen@chapman.edu, but my username is simply lrosen.
• Your password is the same one that you use to access your Brandman Blackboard portal.
• Do not try to start by logging in at My Library Account. My Library Account will only tell you what items you have checked out and when they are due. Trust us. The site will let you know when you need to log on by popping up a logon screen.

Problem: My set-up for an ILLiad (interlibrary loan) account was rejected
Many of the issues that we encounter with the set-up of ILLiad accounts can be solved by remembering these guidelines:
• Your username should be the portion of your email address up to the @ symbol. For example, my email address is lrosen@chapman.edu, but my username is just lrosen.
• You MUST use your Brandman username, so do not make-up one for your account. Save twilightsparkle or raidersfan for later.
• You MUST provide your Brandman email address. If the email in your ILLiad account request is not your Brandman email, the request is cancelled.

Problem: My ILLiad request was cancelled
Occasionally, you may submit a request through ILLiad and receive a cancellation notification email. Do not despair. Please read the email, and you may find out that:
• The article or book that you requested is available electronically through the Leatherby Libraries. We’ll even tell you which database it’s located in.
• The article or book that you requested is available electronically through an internet search engine such as Google. We’ll even provide you the link, so you can access it even faster.
• You did not supply enough information about the book or article that you need. For books, please supply the title and author(s). For articles, make use of the Request through interlibrary loan feature in our databases. The information will automatically populate for you.

We realize that, even if you have done everything correctly, there may still be a snag. Please make use of your Brandman librarians, Lugene Rosen lrosen@chapman.edu (714) 532-7736 or (800) 344-5756 ext. 2 or Cotton Coslett coslett@chapman.edu (714) 532-7720. Our goal is to make your access to the resources that you need as quick and painless as possible. Let us help you make your student life easier and less stressful.

Textbooks from the Library: What We Can and Cannot Do

By The original uploader was DrL at English Wikipedia (Transferred from en.wikipedia to Commons.) [CC BY-SA 2.5 (http://creativecommons.org/licenses/by-sa/2.5)%5D, via Wikimedia Commons

With the beginning of the Spring II session, you may feel as if you are performing a balancing act between the needs of your wallet and the needs for textbooks for your courses. To save money, many of you will want to request your textbooks through ILLiad, our interlibrary loan system, but textbook requests can be a bit challenging. We completely understand and would like to help you as much as possible, but there are limitations to what we can do. In general, the Leatherby Libraries does not have available copies of your required textbooks, and even if we do, there may be some drawbacks. Here are some things to keep in mind as you try to save your hard-earned cash.

1. If you would like to search the Leatherby Libraries Library catalog (books, e-books, media, and more) to see if we own your required textbook, please do. Do not use the Discover! search option. If the library does not own a copy, we cannot get it for you.
2. If the library owns the book, read the status carefully.
   As you can see from this example, two copies are for library use only, and the third copy is already checked out, so the book is not available, and we cannot send it to you.

If you follow these steps before submitting an ILLiad request, it should reduce the number of cancelled requests and alleviate some your stress. Textbooks are expensive, but they are a necessary part of the education experience. We will do what we can, but sometimes, our wallets just have to take the hit.

Welcome to Spring II! Answers to Your Questions

By Dwight Sipler from Stow, MA, USA [CC BY 2.0 (http://creativecommons.org/licenses/by/2.0)%5D, via Wikimedia Commons

With only eight, short weeks to complete your assignments, we know that you need your resources as soon as possible, but sometimes, you need a little help figuring out how everything works. You need to be able to log on to the Leatherby Libraries website http://www.chapman.edu/library and access the databases from home. You also need to be able to request items to be sent to your home. When we receive requests, we make every effort to process them within 24 hours. Depending upon whether or not we own the item requested, it could be fulfilled within 1 day for Leatherby Libraries items, 3-4 for electronic journal articles not owned by the Leatherby Libraries, or 2-3 weeks for books not owned by the Leatherby Libraries. These turnaround times do not include weekends or holidays.

Since we want you to receive your research materials in a timely manner, we want your requests to go smoothly. Here are some of the common issues that arise and the solutions that can have you receiving your materials in time for that big paper.

Problem: I cannot log in
Logging into the databases doesn’t have to be a test of your patience if you remember these simple tips:
• Your username is the portion of your Brandman email address up to the @ symbol. For example, my email address is lrosen@chapman.edu, but my username is simply lrosen.
• Your password is the same one that you use to access your Brandman Blackboard portal.
• Do not try to start by logging in at My Library Account. My Library Account will only tell you what items you have checked out and when they are due. Trust us. The site will let you know when you need to log on by popping up a logon screen.

Problem: My set-up for an ILLiad (interlibrary loan) account was rejected
Many of the issues that we encounter with the set-up of ILLiad accounts can be solved by remembering these guidelines:
• Your username should be the portion of your email address up to the @ symbol. For example, my email address is lrosen@chapman.edu, but my username is just lrosen.
• You MUST use your Brandman username, so do not make-up one for your account. Save twilightsparkle or raidersfan for later.
• You MUST provide your Brandman email address. If the email in your ILLiad account request is not your Brandman email, the request is cancelled.

Problem: My ILLiad request was cancelled
Occasionally, you may submit a request through ILLiad and receive a cancellation notification email. Do not despair. Please read the email, and you may find out that:
• The article or book that you requested is available electronically through the Leatherby Libraries. We’ll even tell you which database it’s located in.
• The article or book that you requested is available electronically through an internet search engine such as Google. We’ll even provide you the link, so you can access it even faster.
• You did not supply enough information about the book or article that you need. For books, please supply the title and author(s). For articles, make use of the Request through interlibrary loan feature in our databases. The information will automatically populate for you.

We realize that, even if you have done everything correctly, there may still be a snag. Please make use of your Brandman librarians, Lugene Rosen lrosen@chapman.edu (714) 532-7736 or (800) 344-5756 ext. 2 or Cotton Coslett coslett@chapman.edu (714) 532-7720. Our goal is to make your access to the resources that you need as quick and painless as possible. Let us help you make your student life easier and less stressful.

Citation Reminder

By NASA/Sandra Joseph and Kevin O’Connell [Public domain], via Wikimedia Commons

Before you take off and submit your final assignment, be sure to double-check your citations. Use the Citation Guide or contact one of your Brandman librarians. The Leatherby Libraries is here to help.

The End Is Near!

By Dwight Sipler from Stow, MA, USA [CC BY 2.0 (http://creativecommons.org/licenses/by/2.0)%5D, via Wikimedia Commons

As we race through to the end of Spring I, your Brandman librarians would like to remind you that we are available for last minute research questions or citation help. Please feel free to give us a call or shoot us an email if you need assistance. We are here to help!

Answers to Your Questions

By Dwight Sipler from Stow, MA, USA [CC BY 2.0 (http://creativecommons.org/licenses/by/2.0)%5D, via Wikimedia Commons

With only eight, short weeks to complete your assignments, we know that you need your resources as soon as possible, but sometimes, you need a little help figuring out how everything works. You need to be able to log on to the Leatherby Libraries website http://www.chapman.edu/library and access the databases from home. You also need to be able to request items to be sent to your home. When we receive requests, we make every effort to process them within 24 hours. Depending upon whether or not we own the item requested, it could be fulfilled within 1 day for Leatherby Libraries items, 3-4 for electronic journal articles not owned by the Leatherby Libraries, or 2-3 weeks for books not owned by the Leatherby Libraries. These turnaround times do not include weekends or holidays.

Since we want you to receive your research materials in a timely manner, we want your requests to go smoothly. Here are some of the common issues that arise and the solutions that can have you receiving your materials in time for that big paper.

Problem: I cannot log in
Logging into the databases doesn’t have to be a test of your patience if you remember these simple tips:
• Your username is the portion of your Brandman email address up to the @ symbol. For example, my email address is lrosen@chapman.edu, but my username is simply lrosen.
• Your password is the same one that you use to access your Brandman Blackboard portal.
• Do not try to start by logging in at My Library Account. My Library Account will only tell you what items you have checked out and when they are due. Trust us. The site will let you know when you need to log on by popping up a logon screen.

Problem: My set-up for an ILLiad (interlibrary loan) account was rejected
Many of the issues that we encounter with the set-up of ILLiad accounts can be solved by remembering these guidelines:
• Your username should be the portion of your email address up to the @ symbol. For example, my email address is lrosen@chapman.edu, but my username is just lrosen.
• You MUST use your Brandman username, so do not make-up one for your account. Save twilightsparkle or raidersfan for later.
• You MUST provide your Brandman email address. If the email in your ILLiad account request is not your Brandman email, the request is cancelled.

Problem: My ILLiad request was cancelled
Occasionally, you may submit a request through ILLiad and receive a cancellation notification email. Do not despair. Please read the email, and you may find out that:
• The article or book that you requested is available electronically through the Leatherby Libraries. We’ll even tell you which database it’s located in.
• The article or book that you requested is available electronically through an internet search engine such as Google. We’ll even provide you the link, so you can access it even faster.
• You did not supply enough information about the book or article that you need. For books, please supply the title and author(s). For articles, make use of the Request through interlibrary loan feature in our databases. The information will automatically populate for you.

We realize that, even if you have done everything correctly, there may still be a snag. Please make use of your Brandman librarians, Lugene Rosen lrosen@chapman.edu (714) 532-7736 or (800) 344-5756 ext. 2 or Cotton Coslett coslett@chapman.edu (714) 532-7720, or our wonderful Brandman Library Assistant, Kerry Ortloff ortloff@chapman.edu (714) 532-7718 or (800) 344-5756 ext. 1. Our goal is to make your access to the resources that you need as quick and painless as possible. Let us help you make your student life easier and less stressful.

Textbooks: What the Library Can and Can’t Do

By The original uploader was DrL at English Wikipedia (Transferred from en.wikipedia to Commons.) [CC BY-SA 2.5 (http://creativecommons.org/licenses/by-sa/2.5)%5D, via Wikimedia Commons

With the beginning of the Fall II session, you may feel as if you are performing a balancing act between the needs of your wallet and the needs for textbooks for your courses. To save money, many of you will want to request your textbooks through ILLiad, our interlibrary loan system, but textbook requests can be a bit challenging. We completely understand and would like to help you as much as possible, but there are limitations to what we can do. In general, the Leatherby Libraries does not have available copies of your required textbooks, and even if we do, there may be some drawbacks. Here are some things to keep in mind as you try to save your hard-earned cash.

1. If you would like to search the Leatherby Libraries Library catalog (books, e-books, media, and more) to see if we own your required textbook, please do. Do not use the Discover! search option. If the library does not own a copy, we cannot get it for you.
2. If the library owns the book, read the status carefully.
   As you can see from this example, two copies are for library use only, and the third copy is already checked out, so the book is not available, and we cannot send it to you.

If you follow these steps before submitting an ILLiad request, it should reduce the number of cancelled requests and alleviate some your stress. Textbooks are expensive, but they are a necessary part of the education experience. We will do what we can, but sometimes, our wallets just have to take the hit.

The LBSU 302 Library Resources Guide: Your Key to Success

Attention LBSU 302 students! A library resources guide has been created especially for you. The LBSU 302 Library Resources guide offers links, tips, and video tutorials in one central place to assist you in completing weekly assignments.

Here is a snapshot of what’s available for week 4:

Each blue tab of the LBSU 302 Library Resources guide focuses on the assignment due in your class for that week. It consists of information on accessing library resources and additional curricular materials.

So, bookmark this guide and start visiting the site as often as needed. As always, Ask a Librarian if you need further assistance.

Getting to Know the Leatherby Libraries: FAQs

By Dwight Sipler from Stow, MA, USA [CC BY 2.0 (http://creativecommons.org/licenses/by/2.0)%5D, via Wikimedia Commons

With only eight, short weeks to complete your assignments, we know that you need your resources as soon as possible, but sometimes, you need a little help figuring out how everything works. You need to be able to log on to the Leatherby Libraries website http://www.chapman.edu/library and access the databases from home. You also need to be able to request items to be sent to your home. When we receive requests, we make every effort to process them within 24 hours. Depending upon whether or not we own the item requested, it could be fulfilled within 1 day for Leatherby Libraries items, 3-4 for electronic journal articles not owned by the Leatherby Libraries, or 2-3 weeks for books not owned by the Leatherby Libraries. These turnaround times do not include weekends or holidays.

Since we want you to receive your research materials in a timely manner, we want your requests to go smoothly. Here are some of the common issues that arise and the solutions that can have you receiving your materials in time for that big paper.

Problem: I cannot log in
Logging into the databases doesn’t have to be a test of your patience if you remember these simple tips:
• Your username is the portion of your Brandman email address up to the @ symbol. For example, my email address is lrosen@chapman.edu, but my username is simply lrosen.
• Your password is the same one that you use to access your Brandman Blackboard portal.
• Do not try to start by logging in at My Library Account. My Library Account will only tell you what items you have checked out and when they are due. Trust us. The site will let you know when you need to log on by popping up a logon screen.

Problem: My set-up for an ILLiad (interlibrary loan) account was rejected
Many of the issues that we encounter with the set-up of ILLiad accounts can be solved by remembering these guidelines:
• Your username should be the portion of your email address up to the @ symbol. For example, my email address is lrosen@chapman.edu, but my username is just lrosen.
• You MUST use your Brandman username, so do not make-up one for your account. Save twilightsparkle or raidersfan for later.
• You MUST provide your Brandman email address. If the email in your ILLiad account request is not your Brandman email, the request is cancelled.

Problem: My ILLiad request was cancelled
Occasionally, you may submit a request through ILLiad and receive a cancellation notification email. Do not despair. Please read the email, and you may find out that:
• The article or book that you requested is available electronically through the Leatherby Libraries. We’ll even tell you which database it’s located in.
• The article or book that you requested is available electronically through an internet search engine such as Google. We’ll even provide you the link, so you can access it even faster.
• You did not supply enough information about the book or article that you need. For books, please supply the title and author(s). For articles, make use of the Request through interlibrary loan feature in our databases. The information will automatically populate for you.

We realize that, even if you have done everything correctly, there may still be a snag. Please make use of your Brandman librarian, Lugene Rosen lrosen@chapman.edu (714) 532-7736 or (800) 344-5756 ext.; Cotton Coslett, our Distance Education Librarian, coslett@chapman.edu or (714) 532-7720; or our wonderful Brandman Library Assistant, Kerry Ortloff ortloff@chapman.edu (714) 532-7718 or (800) 344-5756 ext. 1. Our goal is to make your access to the resources that you need as quick and painless as possible. Let us help you make your student life easier and less stressful.