Getting to Know the Leatherby Libraries: FAQs

Gillie helping to jam the printer (467241015)
By Dwight Sipler from Stow, MA, USA [CC BY 2.0 (http://creativecommons.org/licenses/by/2.0)%5D, via Wikimedia Commons

With only eight, short weeks to complete your assignments, we know that you need your resources as soon as possible, but sometimes, you need a little help figuring out how everything works. You need to be able to log on to the Leatherby Libraries website http://www.chapman.edu/library and access the databases from home. You also need to be able to request items to be sent to your home. When we receive requests, we make every effort to process them within 24 hours. Depending upon whether or not we own the item requested, it could be fulfilled within 1 day for Leatherby Libraries items, 3-4 for electronic journal articles not owned by the Leatherby Libraries, or 2-3 weeks for books not owned by the Leatherby Libraries. These turnaround times do not include weekends or holidays.

Since we want you to receive your research materials in a timely manner, we want your requests to go smoothly. Here are some of the common issues that arise and the solutions that can have you receiving your materials in time for that big paper.

Problem: I cannot log in
Logging into the databases doesn’t have to be a test of your patience if you remember these simple tips:
• Your username is the portion of your Brandman email address up to the @ symbol. For example, my email address is lrosen@chapman.edu, but my username is simply lrosen.
• Your password is the same one that you use to access your Brandman Blackboard portal.
• Do not try to start by logging in at My Library Account. My Library Account will only tell you what items you have checked out and when they are due. Trust us. The site will let you know when you need to log on by popping up a logon screen.

Problem: My set-up for an ILLiad (interlibrary loan) account was rejected
Many of the issues that we encounter with the set-up of ILLiad accounts can be solved by remembering these guidelines:
• Your username should be the portion of your email address up to the @ symbol. For example, my email address is lrosen@chapman.edu, but my username is just lrosen.
• You MUST use your Brandman username, so do not make-up one for your account. Save twilightsparkle or raidersfan for later.
• You MUST provide your Brandman email address. If the email in your ILLiad account request is not your Brandman email, the request is cancelled.

Problem: My ILLiad request was cancelled
Occasionally, you may submit a request through ILLiad and receive a cancellation notification email. Do not despair. Please read the email, and you may find out that:
• The article or book that you requested is available electronically through the Leatherby Libraries. We’ll even tell you which database it’s located in.
• The article or book that you requested is available electronically through an internet search engine such as Google. We’ll even provide you the link, so you can access it even faster.
• You did not supply enough information about the book or article that you need. For books, please supply the title and author(s). For articles, make use of the Request through interlibrary loan feature in our databases. The information will automatically populate for you.

We realize that, even if you have done everything correctly, there may still be a snag. Please make use of your Brandman librarian, Lugene Rosen lrosen@chapman.edu (714) 532-7736 or (800) 344-5756 ext.; Cotton Coslett, our Distance Education Librarian, coslett@chapman.edu or (714) 532-7720; or our wonderful Brandman Library Assistant, Kerry Ortloff ortloff@chapman.edu (714) 532-7718 or (800) 344-5756 ext. 1. Our goal is to make your access to the resources that you need as quick and painless as possible. Let us help you make your student life easier and less stressful.

Something To Think About: Richard Rhodes

Byggnadsstomme2
By Entheta (Own work) [CC BY-SA 3.0 (http://creativecommons.org/licenses/by-sa/3.0) or GFDL (http://www.gnu.org/copyleft/fdl.html)%5D, via Wikimedia Commons

Writing is a craft and, like all craft, proceeds by stages: conception, material selection, rough shaping, detailed shaping, sanding and finishing.–Richard Rhodes

During your time at Brandman, you will write many research papers. Remember. You have your Brandman librarians to help you with the conception and material selection. In addition, you have your Online Writing Community to help you with your rough shaping, detailed shaping, sanding, and finishing. Together, we can build a sturdy piece.

Spring I: It’s the End of the Line

End of the line - geograph.org.uk - 1146766
Alan Murray-Rust [CC BY-SA 2.0 (http://creativecommons.org/licenses/by-sa/2.0)%5D, via Wikimedia Commons

You have reached the end of the line for Spring I. In just a few, short days, you will turn in your final projects and start to gear up for the beginning of Spring II. Please know that your Brandman library staff is proud of the you for finishing another session. If you need any help with your final projects, don’t forget to ask a librarian.

Congratulations! You Completed Fall I!

Navy triathletes at the Finish Line
By Shane T. McCoy (http://www.navy.mil/view_ahhphotos.asp?page=31) [Public domain], via Wikimedia Commons

Your Brandman library staff would like to congratulate you on completing the Fall I session. Throughout the session, you may have felt as if the end would never come, but here we are. For those students who reached out for assistance, we hope that we made your life a bit easier and that you keep us on speed-dial for Summer I. For those of you who are graduating, we wish you the best of luck as you move into the next chapter of your lives.

We applaud your commitment and look forward to hearing from you. Congratulations.

The IRC or the BI: What Are Those Librarians Talking About?

Discussion
By Muhammad Rafizeldi (MRafizeldi) (Own work) [CC BY-SA 3.0 (http://creativecommons.org/licenses/by-sa/3.0)%5D, via Wikimedia Commons

Your Brandman librarians would like you to know that we are here to help, and we love to answer your questions. Sometimes, though, you need more than a quick answer, and we have a solution. As part of our services, the Brandman librarians offer bibliographic instruction (BI) and individual research consultations (IRCs). You might ask, “What’s the difference?”

Scottish Kitten
By RN3DLL (Own work) [CC BY-SA 3.0 (http://creativecommons.org/licenses/by-sa/3.0)%5D, via Wikimedia Commons

The BI is a session for an entire class and can be presented using Adobe Connect or in person for classes that meet at the Irvine campus. Many instructors schedule these sessions so that students can learn how to navigate the library website. BIs can be general or have a focus on a specific assignment.

Cute grey kitten
By Nicolas Suzor from Brisbane, Australia (Kittens! Uploaded by Kaldari) [CC BY-SA 2.0 (http://creativecommons.org/licenses/by-sa/2.0)%5D, via Wikimedia Commons

In contrast, the IRC is a one-on-one session with a librarian. We meet in an Adobe Connect room in real time, and the consultation can cover whatever you need. If you need some help navigating the website, schedule an IRC. If you need some help finding sources for a specific assignment, schedule an IRC. If you need help with citation format, schedule an IRC.

Whether we meet you during a BI or an IRC, know that we are here to support you throughout your journey at Brandman. Please feel free to reach out to your librarians.

The Summer II Session Is Nearly Over

Tiziano - Sísifo
Portrait of Sisyphus by Titian [Public domain], via Wikimedia Commons

Around this time in the session, you probably feel a lot like Sisyphus, pushing that rock up the hill only to find yourself back where you started. Unlike the mythical Sisyphus, you don’t have to shoulder the load alone. Remember, your Brandman library staff is here to support you in any way we can. A shared load is a lightened load, so be sure to contact us as you near your goal. We can help.

Dissertations & Theses: Mining for More Sources

Miners in the Sierras
Charles Christian Nahl [Public domain], via Wikimedia Commons

Many students overlook dissertations and theses as sources for their research. These are great tools to use, not only for the dissertation itself, but for the research gathered to create it. Where do you start? Begin by selecting General Databases at the bottom of the library hompage. This will take you to the General Databases Electronic Resources page. From there, select Connect under Dissertations & Theses: Full Text – ProQuest. Perform your search.

You found a great dissertation that supports your research. Now what? Why, you should mine the references! At the end of the dissertation, examine the references used. If these is a useful journal article, use the Journal Finder to see if we have access. If there is an interesting book, check our Library catalog.

Remember. There is no need for you to scramble for sources. If someone has already done the work, why not save some time?

As always, please keep your Brandman library staff in mind if you need assistance. We are here to help!

The Brandman University Library Services Page

BULS

The landing page from your Blackboard site will bring you to the Brandman University Library Services page of the Leatherby Libraries website. This page is a great resource for our Brandman students. We have gathered all of the access points that you might need into one, easy-to-use page. In addition to our contact information and weekend reference services, the burgundy bar is your door to finding what you need.

Here’s what you can find. . .

burgundybar

There is a quick link to the Library Homepage. Next, you can access all of the library services in a single portal by selecting Student Services. Check out the Borrowing Materials option to request books or DVDs to be mailed to your home. You can also access the Brandman Library Blog from the burgundy bar. One of the most helpful points of access is the Brandman LibGuide. Take a look at the previous post about the Guide.

We hope that you make the Brandman University Library Services your go-to portal for help. As always, your Brandman librarians are here to assist you.